FAQs
Frequently Asked Questions
- What is the status of my order?
We want to get your KRĒT to you as soon as possible. You will receive an email/sms message once your order is shipped. The message will provide a tracking number via USPS or UPS.
- Can I expedite my shipping?
Currently we offer standard shipping, 7-10 business days. As the business grows, we will soon offer more shipping options.
- Can I cancel my order?
You can cancel your order within 24 orders after the order is placed.
- How long is the shipping timeframe after my order is placed?
All orders have a 3 business days processing timeframe. After processing, the order will be shipped within 7-10 business days.
For example, if your order is placed on a Friday, your order will be fully processed by Wednesday, 3 business day.
All orders will began being shipped within 7-10 business days after processing.
- How do I make an exchange?
We will be happy to assist you. Please visit the, "Shipping And Returns", tab at the bottom of the website for information on how to process an exchange.
- Do you have a direct contact number?
We currently provide email communication, info@kretcollection.com. A team member will respond within 48 hours.
- What is your biggest size you offer?
The biggest size we offer is an adult 4X. If you would like another size not offered, please feel free to reach out to info@kretcollection.com and send your desired size request.
- If I am local, can I pick up my order?
For tracking purposes, all orders must be ordered online and shipped.
- How does Shop Pay work?
Shop Pay is designed to make your order payment in 4 installment payments. No credit check required.
- Does your company offer customs?
Due to high demand, we currently do not offer customs. This is something we plan on adding in the near future.
- What happens if my package says delivered, but its not delivered?
Understanding how frustrated that may be, please contact your local postal carrier. Your tracking number will show which postal carrier was used. Make sure you contact your LOCAL postal carrier, and not the hotline. They will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. Their staff is used to these questions, and will generally provide helpful information.
- What happens if they show no record of my package?
If the package still does not show up, please call your local postal carrier to file a claim. Please make sure you have your tracking number handy. KRĒT Collection is not responsible for mis-delivered packages made by the post office or stolen packages. If you are unable to locate your tracking number, please email us at info@kretcollection.com
- What happens if my package is damaged, lost or stolen?
We are responsible for your purchase until it reaches the post office. Once it reaches the post office, any issues or concerns should be handled with the carrier. Please reach out to your local postal carrier to file a claim using the tracking number provided in your email or phone number. It is their staffs responsibility to deliver all packages and handle any concerns in regards to mishandled packages.
We do not offer refunds or store credit for lost or stolen packages.
- How do exchanges work if I bought product from a pop up shop?
If your item is purchased: at a pop up shop, out the trunk sales, at a fashion show or any other direct location, you have 24 hours after your order is purchased to make an exchange. If 24 hours have gone by since your purchase, unfortunately we can not offer you an exchange or store credit.